Privacy Policy
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Airedventures ("we", "us", "our") is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and applicable South African law. This policy explains what information we collect, how we use it, and your rights.
1. Information We Collect
We collect personal information you provide directly when you submit an enquiry form, book an adventure, or contact us. This may include your name, email address, phone number, and any details you share about your group or requirements. We also collect basic technical data (browser type, IP address, pages visited) through standard server logs and analytics tools to help us improve the site.
2. How We Use Your Information
We use your information to respond to enquiries and bookings, send confirmation and safety information related to your adventure, improve our services and website, and comply with legal obligations. We do not use your information for unsolicited marketing without your consent.
3. Sharing of Information
We do not sell or rent your personal information to third parties. We may share information with trusted service providers (e.g. payment processors, email platforms) who assist us in operating our business, subject to confidentiality obligations. We may disclose information where required by law or to protect the safety of our guests and staff.
4. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes described in this policy, or as required by law. Booking records are typically retained for five years for accounting and safety purposes. You may request deletion of your data at any time, subject to legal retention requirements.
5. Cookies
Our website uses essential cookies to ensure basic functionality. We may also use analytics cookies to understand how visitors use the site. You can control cookie settings through your browser. Disabling cookies may affect some site features.
6. Security
We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
7. Your Rights (POPIA)
Under POPIA you have the right to access the personal information we hold about you, request correction of inaccurate information, request deletion of your information (subject to legal obligations), object to the processing of your information, and lodge a complaint with the Information Regulator of South Africa.
8. Contact Us
If you have questions about this policy or wish to exercise your rights, please contact us at info@airedventures.co.za or through the contact form on our website. We will respond within a reasonable time and no later than 30 days.
Questions? Contact us
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